Privacy Policy

Welcome to MoveSphere, your partner for relocation, settlement, concierge and property-related support services in Portugal.

By accessing or using the services offered by MoveSphere via www.moveshpere.com, you, the "Client", agree to be bound by these Terms & Conditions.

These Terms form a legal agreement between the Client and MoveSphere, referred to as the "Service Provider". Each is individually referred to as a "Party" and collectively as the "Parties".

By registering, booking a consultation, submitting an enquiry or applying for services through www.moveshpere.com, you acknowledge and accept these Terms & Conditions, including the collection and processing of your personal data in accordance with applicable privacy and data protection laws.

 

1. Definitions

The following terms will have the meanings specified throughout this agreement:

• Website: The online platform accessible via the URL www.movesphere.com.

• Agreement: The terms set forth in this document, the Services and Consulting Agreement.

• Starting Date: The date on which this Agreement is accepted by the Client.

• Company: The entity that the Client seeks to establish in Portugal.

• Platform: The website where the services are offered by MoveSphere.

 

2. Service Provider’s Obligations

2.1 MoveSphere will provide services ("Services") as outlined in Section 4.
2.2 We are committed to maintaining open and timely communication with the Client throughout the course of our services.

 

3. Client’s Obligations

3.1 The Client agrees to provide all required documents and information promptly to facilitate the provision of services.
3.2 All identity documents provided by the Client must meet the required standards and be valid for processing to begin.

 

4. Services

MoveSphere provides relocation, settlement, concierge and coordination services for individuals, families, professionals, investors and businesses establishing themselves in Portugal.

Services may include, but are not limited to, the following:

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4.1 NIF Application Assistance

MoveSphere may assist Clients with the preparation and submission of documentation required to obtain a Portuguese Tax Identification Number (Número de Identificação Fiscal – NIF).

The Client confirms that all information provided is accurate and complete.

MoveSphere does not guarantee approval or processing times, as these are determined by the relevant authorities.

 

4.2 NISS Application Assistance

MoveSphere may assist Clients with the preparation and submission of documentation required to obtain a Portuguese Social Security Number (Número de Identificação da Segurança Social – NISS).

The Client is responsible for providing all required documentation and information.

Processing times are determined by the relevant authorities and cannot be guaranteed by MoveSphere.

 

5.3 Bank Account Opening Assistance

MoveSphere may assist Clients with the preparation, coordination and submission of documentation required to support the opening of a bank account with a Portuguese financial institution.

MoveSphere does not guarantee that a bank account will be approved or opened, as the final decision rests solely with the financial institution.

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The service fee covers MoveSphere's time, coordination, administrative support and assistance throughout the application process. It does not include any initial deposit requirements, banking charges, account maintenance fees or other fees imposed by the financial institution.

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If a bank refuses an application, or if the Client requests cancellation before the completion of the process, MoveSphere may refund up to 50% of the service fee paid, taking into account the work already completed.

Any refund approved under this section shall not exceed 50% of the service fee paid.

Estimated processing times for bank account opening applications are typically between three (3) and four (4) weeks; however, these timelines are estimates only and are not guaranteed.

MoveSphere shall not be liable for delays, refusals, additional requirements or decisions made by any financial institution.

 

4.4 Relocation Planning & Coordination

MoveSphere may provide personalised relocation planning and coordination services to support individuals, families and businesses relocating to Portugal.

Services may include planning, guidance, referrals and coordination with trusted partners.

 

4.5 Housing & Property Search Support

MoveSphere may assist Clients in identifying suitable rental or purchase opportunities based on their preferences and requirements.

MoveSphere does not act as a licensed real estate brokerage and does not guarantee the availability, suitability or successful acquisition of any property.

 

4.6 Property Management Coordination

MoveSphere may assist in coordinating property-related services and introductions to trusted property management professionals.

Any agreements entered into with third-party providers remain solely between the Client and the provider.

 

4.7 School Placement Assistance

MoveSphere may assist families by providing information and introductions relating to educational institutions in Portugal.

Admission decisions remain solely at the discretion of the relevant educational institution.

 

4.8 Airport Transfers & Arrival Support

MoveSphere may coordinate airport transfers, arrival assistance and settling-in support through approved partners.

Availability may vary by location and provider.

 

4.9 Utility & Telecommunications Setup Assistance

MoveSphere may assist Clients with setting up utilities, internet, mobile services and other essential household services.

Final approval and activation remain subject to the policies and requirements of the relevant providers.

 

4.10 Concierge & Lifestyle Services

MoveSphere may provide concierge support designed to assist Clients with practical aspects of settling into life in Portugal.

Services may vary depending on individual requirements and availability.

 

4.11 Introductions to Trusted Partners

MoveSphere may introduce Clients to independent professionals including lawyers, accountants, tax advisors, mortgage brokers, real estate professionals, relocation specialists and other service providers.

MoveSphere is not responsible for the services, advice or outcomes provided by third parties.

 

4.12 Additional Services

MoveSphere may introduce, modify, expand or discontinue services at any time as the business evolves and client needs change.

 

5. Verification Policy

5.1 MoveSphere may require verification of identity and supporting documentation before providing certain services.

5.2 MoveSphere reserves the right to refuse services where information provided is inaccurate, incomplete, misleading or suspected to be fraudulent.

5.3 Any altered, falsified or misleading documentation may result in the immediate suspension or termination of services.

5.4 MoveSphere reserves the right to conduct reasonable verification checks where required to protect its business, partners and clients.

5.5 Failure to satisfy verification requirements may result in the refusal or cancellation of services and any applicable refund shall be subject to MoveSphere's Refund Policy.

 

6. Duration, Charges, and Payment Terms

6.1 This Agreement shall commence on the Start Date and remain in effect until the completion of services or termination by either Party.

6.2 Fees for services shall be communicated and agreed upon before work commences.

6.3 All fees are quoted in Euros (€) unless otherwise stated.

6.4 Third-party costs, government fees, transportation costs, accommodation costs, utility deposits, banking fees and similar expenses are separate from MoveSphere service fees.

6.5 Payment may be required in advance for certain services.

6.6 MoveSphere reserves the right to suspend services where payment remains outstanding.

6.7 Late payments may result in delays, suspension or cancellation of services.

 

7. Refund Policy

7.1 Refund requests will be considered on a case-by-case basis.

7.2 Fees relating to consultations, research, coordination, administrative work, partner introductions and services already performed are generally non-refundable.

7.3 Approved refunds shall be limited to the unused portion of the service.

7.4 Third-party fees, government charges, transportation costs, accommodation costs, banking fees and similar expenses are generally non-refundable.

7.5 Specific refund provisions applicable to certain services, including bank account opening assistance, shall take precedence over this general refund policy.

 

8. Representations and Warranties

Each Party warrants that it has the necessary authority to enter into this Agreement and perform its obligations. This Agreement is binding and enforceable against the Parties.
The Service Provider will deliver services independently from the Client, and both Parties will comply with applicable laws during the term of this Agreement.

 

9. Compliance with Laws

The Parties will comply with all applicable laws, regulations, and requirements in the course of fulfilling their obligations under this Agreement.

 

10. Confidentiality

10.1 Both the Client and MoveSphere agree to keep confidential any proprietary or business-sensitive information exchanged during the course of this Agreement.
10.2 This confidentiality obligation extends for two (2) years after the termination of this Agreement.

 

11. Force Majeure

11.1 Neither Party will be liable for failure or delay in the performance of their obligations due to circumstances beyond their reasonable control, including but not limited to natural disasters, civil disturbances, and government actions.
11.2 If force majeure conditions persist for over 60 days, either Party may terminate this Agreement unilaterally.

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12. Contract Disputes and Applicable Law

12.1 Disputes regarding this Agreement will first be addressed through negotiations.
12.2 This Agreement is governed by the laws of Portugal.
12.3 Any unresolved disputes will be resolved by the courts of Portugal.

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13. Final Provisions

13.1 By using our platform, the Client consents to these Terms & Conditions.
13.2 MoveSphere reserves the right to involve third parties to provide services as described.
13.3 We may amend these Terms & Conditions at any time, with changes communicated to the Client via email or notices on the website.

 

14. Contact Information

 

If you have any questions regarding these Terms of Service, please contact us at legal@movesphere.co

 

This document was last updated on 20/06/2024